Privacy Policy – Ceyglow Sri Lanka

Effective Date: December 18, 2025

At Ceyglow Sri Lanka, accessible from [Your Website URL], one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Ceyglow and how we use it.

1. Information We Collect

When you visit Ceyglow or place an order, we collect certain information to provide you with the best service:

  • Personal Information: Name, email address, phone number, and shipping/billing address.
  • Order Details: Products you purchase and your transaction history.
  • Device Information: IP address, browser type, and how you interact with our website (via cookies) to improve your shopping experience.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process and deliver your orders.
  • To provide tracking updates via SMS, Email, or WhatsApp.
  • To communicate with you regarding customer support or order inquiries.
  • To send you promotional offers or newsletters (only if you opt-in).
  • To detect and prevent fraudulent transactions.

3. Data Protection & Secure Payments

  • Security: We implement a variety of security measures to maintain the safety of your personal information.
  • Payments: We do not store your credit/debit card details on our servers. All payments are processed through secure, third-party payment gateways.
  • Bank Transfers: For manual bank transfers, we only use the provided proof of payment to verify your order.

4. Discreet Shipping & Privacy

We understand that some of our products are of a private nature.

  • We ensure that sensitive products are shipped in plain, discreet packaging.
  • The exterior of the package will not disclose the specific contents of your order to protect your privacy during the delivery process.

5. Third-Party Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except for the following trusted partners:

  • Courier Services: We share your name, address, and phone number with TransExpress, Koombiyo, or SL Post to fulfill your delivery.
  • Law Enforcement: We may release information when requested by Sri Lankan law enforcement to comply with legal requirements.

6. Cookies

Ceyglow uses “cookies” to store information including visitors’ preferences and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request that we correct any inaccurate information.
  • Request that we delete your data from our marketing lists.

8. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

9. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:

  • WhatsApp: 074 022 0182
  • Email: shop@ceyglow.lk