Terms and Conditions – Ceyglow Sri Lanka

Welcome to Ceyglow Sri Lanka!

These terms and conditions outline the rules and regulations for the use of Ceyglow’s Website. By accessing this website and/or purchasing from us, we assume you accept these terms and conditions. Do not continue to use Ceyglow if you do not agree to all of the terms and conditions stated on this page.

1. General Conditions

  • By agreeing to these Terms, you represent that you are at least the age of majority in your province or district of residence.
  • We reserve the right to refuse service to anyone for any reason at any time.
  • You agree not to reproduce, duplicate, copy, sell, or resell any portion of the Service without express written permission from us.

2. Accuracy of Information & Pricing

  • Product Authenticity: We guarantee that all products sold on Ceyglow are 100% genuine.
  • Price Changes: Prices for our products are subject to change without notice.
  • Errors: Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, and availability. We reserve the right to correct any errors and to cancel orders if any information is inaccurate.

3. Orders and Payments

  • Order Acceptance: We reserve the right to refuse or cancel any order. This may include orders that appear to be placed by dealers, resellers, or distributors.
  • Payment Methods: We accept Cash on Delivery (COD), Bank Transfers, and Credit/Debit card payments.
  • COD Policy: For Cash on Delivery orders, customers are expected to have the exact total amount ready upon the courier’s arrival.

4. Shipping and Delivery

  • Responsibility: Ceyglow is not responsible for undelivered packages or packages delivered to the wrong location due to an incorrect address or contact number provided by the customer.
  • Timeline: While we aim for delivery within 5 business days, external factors (courier delays, weather, holidays) may affect this timeline.
  • Discreet Shipping: We provide discreet packaging for sensitive items; however, the courier service will still have access to your contact details for delivery purposes.

5. Returns, Refunds, and “The Unboxing Rule”

  • Unboxing Video: As stated in our Returns Policy, a continuous, unedited unboxing video is mandatory for any claims regarding damaged, missing, or incorrect items.
  • Hygiene: Due to the nature of beauty and personal care products, we cannot accept returns on items where the seal is broken or the product has been used.

6. User Comments and Feedback

If you send us creative ideas, suggestions, or reviews, you agree that we may, at any time, without restriction, edit, copy, publish, and distribute those comments in any medium.

7. Prohibited Uses

In addition to other prohibitions, you are prohibited from using the site:

  • For any unlawful purpose.
  • To solicit others to perform or participate in any unlawful acts.
  • To infringe upon or violate our intellectual property rights or those of others.
  • To upload or transmit viruses or any other type of malicious code.

8. Limitation of Liability

Ceyglow shall not be liable for any injury, loss, claim, or any direct, indirect, or incidental damages of any kind, including, without limitation, lost profits or replacement costs, arising from your use of any of the service or any products procured using the service.

9. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Sri Lanka.

10. Contact Information

Questions about the Terms and Conditions should be sent to us at:

  • WhatsApp: 074 022 0182
  • Email: shop@ceyglow.lk